Request a Return

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Please don't hesitate to contact us for any questions or queries that you may have.

Returns

Not satisfied with your order? No worries, we have 14 day free returns!

  • Within 14 days receipt
  • Proof of purchase available
  • Item(s) in original condition with tags intact
  • Item(s) in original shoe box o packaging

Free Returns In Store

If for any reason you’re not happy with any of the items in your order, you can return them to your nearest store.
Please bring proof of purchase to your nearest store. You can find it at merchant1948.com/storelocator.  If you're unable to visit a store, contact our customer care team here.

Return via Post for Online Orders Only

If you're not happy with your online purchase, we'll happily give you a full refund or exchange (including sale items) within 14 days of receiving your order. Please do not attempt to send anything back to us without following this process. Make sure you have your returns slip handy, you can find this at the bottom of the invoice you received with your order. If you no longer have this slip, please contact our customer care team here.

If you were logged in to your online account when you made your order, please log in to your account again now as it is quicker and you will have more clarity over the return process. Within your account go to "My Orders", find your order & click on it, press the "Return" button and enter all the relevant information.

If you checked out as a guest when you made your order, please fill in the information below.

See our full returns policy here.

PLEASE NOTE: 

  • It can take up to 14 days for us to receive your return depending on your location and which postal service you use. We recommend sending your parcel on a tracked service. All returns remain the responsibility of the customer until received by our Distribution Centre.
  • Afterpay and/or Laybuy orders can only be returned for a refund, not an exchange. You will be refunded the amount already paid, with any future payments being adjusted or cancelled.
  • Please note, care products are a final sale and cannot be returned.
  • All refunds are processed via the original method of payment and will be processed within 2 working days of receipt of your order. Please allow up to 5 working days for your bank to process the refund.
  • FAULTY ITEM? If you have received an item you believe to be faulty, please contact our team here.