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Afterpay

What will Afterpay cost me?

One of the best things about Afterpay is that there is no interest added to your schedule of four fortnightly payments. These are paid directly to Afterpay. If a payment is due but not received by Afterpay in accordance with their payment schedule, a $10 late payment fee will be charged, with a furt...

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What products can be paid for using Afterpay as the payment method?

Afterpay is available for all online purchases excluding Gift Cards, eGift Cards and items over $1,000.  
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Is there a maximum spend for Afterpay?

Yes, the maximum order value (including delivery) for Afterpay is $1,000.
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How are the Afterpay instalments on each product page calculated?

It's very simple; the Afterpay instalments quoted on a product web page represent 1/4 (25%) of that product's current price excluding any delivery charges that may be applicable. Once you've found something you love, selected your preferred delivery method at the checkout and selected Afterpay as y...

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Where can I find out more about Afterpay?

We understand you might have some more questions. The Afterpay website provides a very comprehensive list of FAQs at: https://help.afterpay.com/hc/en-nz. If you still can't find out what you need here, contact Afterpay directly by emailing

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Do I need to register with Afterpay prior to making my first Afterpay purchase?

No, you simply need to choose Afterpay as your payment method at checkout – easy!
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Will I need to fill out a credit application form to use Afterpay?

No, because Afterpay is not a credit service provider. Your Afterpay account will be linked to your nominated credit or debit card that has already have been approved via your chosen credit/banking provider.
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How do I select to pay using Afterpay?

To pay using Afterpay, follow these simple steps: 1. Browse online, find something you love and would like to purchase, then click the 'Add to cart' button. 2. Once you've finished shopping, click the 'Proceed to checkout' button. 3. Fill out your delivery details. 4. Select your preferred deliv...

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How long does it take for payment using Afterpay to be approved?

Assuming you meet all of the necessary criteria (noted below) and you don't already have too many outstanding Afterpay orders, the approval process is instant! - Live in New Zealand. - Are at least 18 years old. - Use an New Zealand credit or debit card to make the purchase. - Are shopping onl...

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Will I always be approved by Afterpay?

No, approval is at Afterpay’s discretion. Afterpay manages your application to use their service, we have nothing to do with the acceptance/decline process.
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Why could I be declined by Afterpay?

You might be declined if you have too many outstanding orders with Afterpay, so you'll need to make some payments towards some of your previous Afterpay purchases (by logging into your Afterpay account and selecting "Pay Now" before trying to make another purchase using Afterpay. If you do not belie...

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When will my order paid for using Afterpay be sent to me?

An Afterpay order takes the same amount of time as a regular purchase that’s paid in full at time of order. You can expect to receive your parcel according to current delivery option timeframes.  Afterpay is a payment method only, so there will be no change to other processes.
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Who should I contact if I have any questions about my Afterpay account?

You can first review Afterpay's own "frequently asked questions" on their website at www.afterpay.com.au/faqs for support. If you require further assistance about your Afterpay account you can contact Afterpay directly by sending an email to

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When will my four Afterpay instalments need to be paid?

If you are a first time Afterpay customer, or have yet to complete a full payment cycle with Afterpay, your first payment will be taken at the time of your order transaction with the remaining three payments deducted by Afterpay from your nominated credit or debit card each fortnight over the follow...

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Why are we introducing this new payment option?

We know how frustrating it is to wait to pay off a layby, or missing out on something online (especially as many of our items are only produced in limited numbers) so we've introduced Afterpay. Rather than wait until you can pay in full for an item, you can order and receive items straight away then...

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What is Afterpay?

Ever found something you just had to have, but couldn't wait to layby it? Afterpay solves that problem, allowing you to you buy now and pay later! We've recently introduced this new payment option and it's available online and instore! Afterpay allows you to have your order shipped to you as just li...

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What information or communications will I receive direct from Afterpay?

Similar to our transactional emails for orders, Afterpay will also send emails to you automatically once you have successfully created your Afterpay account.
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How do I return an item purchased using Afterpay?

To return an item, you can send it to our Distribution Centre, or take it into one of our stores. Please note, Afterpay orders can only be returned for a refund, not an exchange. Return your items and

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Who can use Afterpay?

Afterpay is available as a payment option if you: Live in New Zealand or Australia. Are at least 18 years old. Use a credit or debit card to make the purchase. For more information about Afterpay's terms and conditions, cl...

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