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Click & Collect

What is Click & Collect?

Hate missing couriers? Click & Collect is our exciting in store pick up service; shop online, but instead of having it delivered to your home or work address (and missing a courier) you can choose a store to pick it up from! To use it, select 'collect in store' at check-out when placing an online o...

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Can I track my order?

You can't track your order, but we will email you at every important step of the process to let you know what's happening! You'll get an Order Confirmation email; print this out, or save it if you can - you'll need it to collect your order. We'll also email you when your order has been dispatched, a...

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Do I need to print anything out?

We just need to see your Order Confirmation email – you can save it to your phone and show us that way, or print it out!
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Can I try it on when I pick it up?

Absolutely! Our friendly staff can help you make sure the fit is right, help you with how to care for your purchase so it stays looking (and feeling) its best.
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What if I change my mind, or the size is wrong?

No worries, you can simply exchange it when you're in store.
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How long will you hold my order for?

We'll hold your order for 14 days. We will make several attempts to contact you, however if we can't get hold of you then your order will be refunded.
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Can I get someone else to pick it up?

Yes! As long as they can show us the Order Confirmation email when they collect it.
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What if my order is delayed?

If something happens and your order is delayed, we will give you a call to let you know.
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I want to buy two things, but I only want to collect one item, and have the other delivered?

At this stage, you will need to place two separate online orders - one to be delivered and one to be collected.
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Can I pick it up immediately?

Unfortunately not all our stock is in every store, while we try to get it there as soon as possible, it may take us a day or so. If your shoes get there any earlier, we'll let you know!
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Can I call anyone to find out more?

Our Customer Care team is always here to help - if you have any questions, contact us here.
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When do I get to pick up my purchase?

We will send you an email as soon as it arrives in the store, this should take us 2-4 working days.
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How long will it take to get to store?

If you live in North Island and want to collect your order from another store in the North Island, it should get there overnight. If you live in the South Island, it might take up to three days.
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