How can we help you?

Shopping Online

How do I change my personal details?

Please contact us to change personal details like your postal address. Please provide both your old and new details.
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Can I change my personal details online?

You certainly can, simply log-in and select Account Details to update yours.
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Have I been charged twice?

If you have recently completed your purchase and checked your bank account soon after, you might see two charges instead of one; don't panic - there could be a very simple explanation for this! When you place an order with us, your bank places a hold on this amount at the time you check out. This e...

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I'm having trouble with my discount code/loyalty code, what do I do?

Discount codes or loyalty vouchers can't be added after your order is placed, or to an order that is completed. If you are unsure how to redeem your loyalty reward or discount code, get in touch with our friendly (and helpful) Customer Care team

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How do I write a review on a product?

We love feedback! We prefer you review items you have owned, used or tried on. If you're writing a review, please keep it about the product. Refrain from mentioning competitors, pricing details, promotions or links to other websites. Do not include any personal details or identifiable information. W...

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Can I cancel my online order?

Please ring us on 0800 683 752 or contact us here within one working day to cancel your online order.
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Why was my order cancelled?

Once you place your order with us, we then make contact with our stores or warehouse who stock the product you have requested. They then accept our request and dispatch it directly to you. Orders can be cancelled by us for the following reasons- The stock you have requested has been found by staff a...

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