We're In This Together | COVID-19 Update

As we navigate through these uncertain times, we want to pass along our positive thoughts to our employees, our customers, your families and the world. We also wanted to ensure that you are kept up to date with our actions surrounding COVID-19 and let you know that we are doing everything we can to keep our team and community safe. 

Store closures

People are at the heart of all that we do and now more than ever, we need to champion this. From the 25th March 2020, all of our Australian stores will be closing their doors for the foreseeable future and reopening once our community is safe.

Online shopping

Our online store is remaining open. Any orders placed will be sent out to you as usual but there may be some shipping delays. If anything changes we will let you know immediately. Happy online shopping!

Extended Returns

At this stage, you are still able to send items to return back to our Australian Distribution centre if you need to. Additionally, to make things easy for you, any purchases made from 9th March 2020 onward will have an extended returns period and you will be able to return your items post once our stores reopen.

Let’s stay connected

We want to stay social while distancing so we’re thinking up creative ways to keep our Instagram and Facebook the best places to inspire, share positivity and connect with our community. While you might be missing your fix of new shoes, we can certainly fulfil your needs for ongoing shoe inspiration.

Our live chat and phone lines will continue to be open from 9 am - 5 pm if you have any questions for our team.

Our hearts go out to all of the people and communities most affected by this pandemic. Please be kind and mindful of those around you. We are all in this together. 

Thank you for the support and take care, 

The Merchant 1948 family