How can we help you?

All parcels must be signed for on delivery, please ensure someone will be available at your chosen address. If no one is available to sign for your delivery, a Card-to-call will be left by the delivery company. If you have given a postal service Authority To Leave (ATL) for your deliverable package...

Sometimes unforeseen faults happen. We encourage you to bring your item back to store, or contact us. For any manufacturers faults, we'll first repair the product to a high-quality finish at our expense. If a repair is not possible...

We understand that sometimes things don't work out, so we've tried to make resolving things easy. If trying on your purchase at home, make sure you do so inside and on carpet - we're unable to accept returned orders if the item has been worn or damaged after purchase. Please note if you purchase our...

Please note, Afterpay orders can only be returned for a refund, not an exchange. Return your items and this returns note to: Attn Webshop, Merchant 1948, PO Box 73028, 6 Percival Gull Place, Auckland Air...

If you've changed your mind, we'll happily give you a full refund or exchange within 14 days of your purchase - simply complete this returns note and return your item to any of our stores with proof of purchase. Sale item...