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Shipping & Returns

Do I have to sign for my delivery?

All parcels must be signed for on delivery, please ensure someone will be available at your chosen address. If no one is available to sign for your delivery, a Card-to-call will be left by the delivery company. If you have given a postal service Authority To Leave (ATL) for your deliverable package...

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Live outside of New Zealand?

Unfortunately, we cannot offer international shipping at this time. All shipping is within New Zealand only. We apologise for any inconvenience this may cause. Please contact Customer Care if you have any specific queries/requests.
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How much does shipping cost?

Good news! Shipping is FREE on all orders over $50. For orders under $50, there is a $8 shipping fee. Happy shopping!
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How do I return an item purchased using Afterpay?

Please note, Afterpay orders can only be returned for a refund, not an exchange. Return your items and this returns note to: Attn Webshop, Merchant 1948, PO Box 73028, 6 Percival Gull Place, Auckland Air...

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What if my item's faulty?

Sometimes unforeseen faults happen. We encourage you to bring your item back to store, or contact us. For any manufacturers faults, we'll first repair the product to a high-quality finish at our expense. If a repair is not possible...

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When will my item arrive?

See below for our delivery estimates: 2-5 working days for urban delivery in New Zealand. 3-7 working days for rural delivery in New Zealand. Be aware these numbers are estimates, and if you are ordering more than 2 pairs these estimates may vary and items may be dispatched separately. Please no...

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Want to return something purchased online?

COVID UPDATE: You can continue to send your returns back to our Distribution Centre to have your return processed during lockdowns, however if you are unable to do this, we will be extending the returns timeframe to be 7 days after Level 2 restrictions are in place (online or in-store). For stores i...

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Want to return something purchased in store?

We will not be accepting any returns while NZ is within Level 4 or Level 3 COVID-19 restrictions. You will be able to return items to stores when your region moves to Level 2 restrictions. We will extend the returns timeframe to be 7 days after Level 2 restrictions are in place. For stores in region...

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