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Shipping & Returns

Do I have to sign for my delivery?

All parcels must be signed for on delivery, please ensure someone will be available at your chosen address. If no one is available to sign for your delivery, a Card-to-call will be left by the delivery company. If you have given a postal service Authority To Leave (ATL) for your deliverable package...

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What if my item's faulty?

Sometimes unforeseen faults happen. We encourage you to bring your item back to store, or contact us. For any manufacturers faults, we'll first repair the product to a high-quality finish at our expense. If a repair is not possible...

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Live outside of New Zealand?

Unfortunately, we cannot offer international shipping at this time. All shipping is within New Zealand only. We apologise for any inconvenience this may cause. Please contact Customer Care if you have any specific queries/requests.
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How much does shipping cost?

Good news! Shipping is FREE on all orders. Happy shopping!
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When will my item arrive?

COVID-19:  As of Thursday 14th May, we are thrilled to announce our stores will be open ready to assist with in store purchases and online deliveries. Please rest assured that hygiene practices of a high standard will be practiced while packing orders and processing returns. Please note t...

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Want to return something purchased online?

COVID-19 UPDATE: We are now accepting returns to our stores and Distribution Centre. All purchases made between 9th March 2020 - 12th May 2020 will have an extended returns period until the 31st May 2020. We understand that sometimes things don't work out, so we've tried to make resolving things ea...

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Want to return something purchased in store?

COVID-19 UPDATE: We are now accepting returns to our stores and Distribution Centre. All purchases made between 9th March 2020 - 12th May 2020 will have an extended returns period until the 31st May 2020. If you've changed your mind, we'll happily give you a full refund or exchange within 14 days o...

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How do I return an item purchased using Afterpay?

COVID-19 UPDATE: We are now accepting returns to our stores and Distribution Centre. All purchases made between 9th March 2020 - 12th May 2020 will have an extended returns period until the 31st May 2020. Please note, Afterpay orders can only be returned for a refund, not an exchange. Return your...

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