Hey Theresa,

We're so sorry to hear about the sole lifting on your Christine Mules! It's really disappointing when you love the look of a shoe and have been getting great compliments, but then you notice a quality issue like this - especially after only wearing them less than 5 times.

This definitely sounds like a manufacturing fault, and we absolutely want to make this right for you. Since this is happening so early on, we can definitely organise a solution to fix this issue at no cost to you.

We're sorry that this has affected your experience with the Christine Mules, and we hope we can get this sorted for you soon!

Best,
Customer Experience Team

Hey Shaneel,

Thanks for taking the time to review the Christine Mule and for your honest feedback! We're really sorry to hear they're not comfortable for you and are causing blisters - that's definitely not the experience we want anyone to have with our shoes.

It sounds like you're experiencing what a few other customers have mentioned about these needing some breaking in time, but we totally understand that stiff leather cutting into your toes and causing blisters is really frustrating. Comfort is so important and everyone's feet are different, so we really appreciate you sharing this detailed feedback as it helps both us and other potential customers understand the fit better.

Thanks again for the honest review - this kind of feedback is super valuable for us to keep improving and we hope the comfort develops with more wear! :)