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COVID-19 Updates

COVID-19: Are your stores still open?

People are at the heart of all that we do and now more than ever, we need to champion this. With the call for lock-down, all of our New Zealand stores, Support Office and Distribution Centre have closed their doors as of Tuesday 24th March for the foreseeable future and reopening once our country an...

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COVID-19: I have a click and collect order however the stores are now closed. What happens now?

With the call for lock-down, all our New Zealand stores, Support Office and Distribution Centre have closed their doors as of Tuesday 24th March for the foreseeable future and reopening once our country and community is safe. This means all store-based pick-ups will be on hold until we are able to...

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COVID-19: Can I change the address on my order? I am now working from home.

We have now closed all dispatch for New Zealand orders as of Wednesday 25th March. If you would still like your address changed for dispatch when we are able to re-open, please pop our Customer Experience team a message via live chat and this can be updated prior to dispatch.
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COVID-19: How can I return my items?

We are no longer accepting returns to our stores or our Distribution Centre but don’t worry, any purchases made from 9 March 2020 onward will have an extended returns period and you will be able to return your items post-lock-down. We will be sure to communicate extended dates on our website...

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COVID-19: I have returned my items, when will my refund come through?

If your returned item was safely received by our Distribution Centre prior to the 25th March, your refund will have been processed by our team! Please note, refunds can take 2-4 working days to appear in your account based on your banks processing times. If you have sent back your items prior to loc...

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COVID-19: Can I continue to shop online during the COVID-19 New Zealand lockdown?

After Wednesday 25th March, our online store will remain open, so you can shop as much as you want but please note shipping will be delayed until our Distribution Centre can reopen. If anything changes, you will be the first to know. For our Australian customers, don’t fret! Our Australian we...

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